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A+ CERTIFICATION: OPERATING SYSTEM SUPPORT SKILLS

G124eng - Three Days

Overview and objectives
This five-day course will give students a full understanding of the skills and techniques required to install and support Windows 98, Windows NT/2000 and Windows XP. On course completion, students will be able to:

  • Partition and format hard disk drives
  • Install and configure Windows 98, Windows Me, Windows NT Workstation, Windows 2000 Professional and Windows XP Professional
  • Create, configure and use network and Internet connections
  • Support and troubleshoot operating systems and applications

This course will prepare students for the 2003 objective A+ Certification Operating System Technologies exam and has been approved under the CompTIA Authorised Quality Curriculum program.

Who should attend?
This foundation course prepares newcomers to PC support and provides students with training in PC software installation and support skills.

What are the course prerequisites?
Students should have successfully completed “PC Fundamentals” or be able to confidently answer yes to the following questions in order to gain maximum benefit from attending this course:

  • Are you able to use a keyboard and mouse?
  • Can you recognise the main components of a PC and different data media such as floppy disks, CD-ROM, etc?
  • Do you understand DOS file naming conventions and directory structures?
  • Are you familiar with Windows and Windows applications?
  • Can you use File Manager or Explorer to create directories and sub-directories; and move, copy or rename files and directories?
  • Can you use the DOS DIR, COPY, REN, DEL, MD, CD and RD commands?
  • Can you use the DOS editor to create text and batch files?

If you are unsure of your suitability, we recommend that you should attend the "PC Fundamentals" course first.

Course contents
Operating System Basics
Introduction to the Operating System • Microsoft Operating Systems • Command Prompt and Text Editors • DOS Configuration Files • Configuring DOS Drivers • Navigating the Directory Structure • File Management Using a Command Prompt

Introduction to Windows 98
Windows 9x Versions • Windows 98 Architecture • Features of the Desktop

Installing Windows 98
Preparing the PC • Partitioning a Disk • Disk Formatting • Pre-installation Checks • Setup Methods • Setup Failure and Recovery • Windows 98 Setup Files • Windows 98 nstallation Walkthrough

Windows 98 Boot Process
Windows 98 Boot Process • Windows 98 Startup Disk • Startup Menu • MSCONFIG • Real Mode Components • Protected Mode Components • Troubleshooting Shut Down

Navigating Windows 98
The Desktop • The MS-DOS Prompt Window • The Windows Explorer • Using Shortcuts • Object Properties • Getting System Information • The Network Neighborhood • The Control Panel • Adding and Removing Programs • User Profiles

Windows 98 File and Disk Management
Working with Folders • Working with Files • Searching for Files • The Recycle Bin • Architecture and File Systems • File System Support • Performance Settings • Disk Utilities • Task Scheduler

Running Applications in Windows 98
Windows Applications • Windows 98 Memory Model • Support for DOS-based Applications • Long Filenames • Running Windows Applications • System Management Utilities

Configuring Windows 98
The Registry • Adding Devices with Plug-and-Play • The Add New Hardware Wizard • The Device Manager • Troubleshooting Device Problems • Support for Additional Hardware • System Monitor

Windows 98 Printing
Managing Printing • Adding a Local Printer • Changing Printer Settings • Troubleshooting Printing

Windows 98 Networking
Peer-to-Peer Networking • Configuring Networking Information • Windows 9x Login • Windows 9x as a Server • The Network Neighborhood

Windows Me
Windows Me • Windows Media Player • Windows Movie Maker • Updated Help System • System Restore • Windows Me Versus Windows 98

Overview of Windows NT and Windows 2000
Features of Windows NT • Windows NT or Windows 9x? • Windows NT Server Versus Workstation • Windows 2000 versions • Windows 2000 Workgroups and Domains • Windows 2000 Key Features

Installing Windows 2000
Hardware Requirements • Disk Partitions • File System Choices • Domain or Workgroup Selection • Running the Setup Program • Stages of Setup • Service Packs • Upgrading to Windows 2000 • Dual Booting • Installing Windows NT

The Windows 2000 Boot Process
Windows 2000 Boot Files • Initial Startup Process • Advanced Startup Options • The BOOT.INI File

Configuring Windows 2000
Microsoft Management Console • Control Panel • Changing System Settings • Installing New Hardware • Configuring Network Properties

Windows 2000 Disk and Storage Management
Basic and Dynamic Storage • Managing Disks and Volumes • Compressing Files and Folders • Quota Management • Encrypting Files and Folders

Managing Users and Groups
User Accounts in Windows 9x and Windows 2000 • Local and Domain User Accounts • Creating User Accounts • Planning and Implementing Groups • Built-in Groups

Windows 2000 Security
Security Overview • Setting Share Permissions • NTFS Folder and File Permissions • Auditing • Account and Password Policies • Logon Options

Troubleshooting Windows 2000
General Troubleshooting Techniques • Error Categories • Event Viewer • Device Manager • System Information • The Emergency Repair Process • When Programs Stop Responding • Optimising Windows

Installing and Deploying Windows XP
Overview of Windows XP • System Requirements • Choosing a File System • Installation Process • Using the Setup Manager • Using Answer Files • Upgrading to Windows XP • Deploying Windows XP

Configuring Windows XP
Control Panel • Changing System Settings • Configuring Hardware • Advanced System Properties • Performance Options • User Profiles • Recovery and Troubleshooting • Configuring Network Settings • Administrative Tools • Managing Software • Configuring the Taskbar and Start Menu • Additional Control Panel Tools • Windows XP Registry • Backing Up System Data

Remote Management
Remote Utilities • Remote Desktop • Remote Assistance

Internet Overview
Overview of the Internet • The Development of the Internet • Internet Services • Accessing the Internet • Domain Names • URLs • Internet Email Addresses

TCP/IP
Configuring TCP/IP • Testing TCP/IP

Copyright  © 2006 Cyber Networks (ICT) Ltd.  All Rights Reserved.
Cyber Technologies and the Cyber logo are registered trademarks of Cyber Networks (ICT) Ltd. All brand names mentioned herein are used for identification purposes only and are trademarks of their respective organizations.