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A+ CERTIFICATION: PC HARDWARE SUPPORT SKILLS
G113eng - Five Days
Overview
and objectives
This five-day practical “hands-on” course will teach support
newcomers the essentials of installing and troubleshooting all types
of PC hardware. On course completion, students will be able to:
-
Install and configure PC hardware and system components
-
Understand the basics of peripherals and local area networking
-
Support and troubleshoot PC hardware, software and peripherals
- Have a good understanding of customer service techniques
This course will prepare students for the 2003 objective A+ Certification Hardware exam and has been approved under the CompTIA Authorised Quality Curriculum program.
Who
should attend?
This course is intended for students wishing to qualify with A+ Certification
for PC Support professionals. It is also suitable for students wanting
to improve their skills in PC support and administration.
What are the course prerequisites?
Students should have successfully completed PC Fundamentals or be able
to confidently answer yes to the following questions in order to gain
maximum benefit from attending this course:
-
Are you able to use a keyboard and mouse?
-
Can you recognise the main components of a PC and different data media such as floppy disks, CD-ROM, etc?
-
Do you understand DOS file naming conventions and directory structures?
-
Are you familiar with Windows and Windows applications?
-
Can you use Windows File Manager or Explorer to create directories and sub-directories; and move, copy or rename files and directories?
-
Can you use the DOS DIR, COPY, REN, DEL, MD, CD and RD commands?
-
Can you use the DOS editor to create text and batch files?
If you are unsure of your suitability, we recommend that you should attend the "PC Fundamentals" course first.
Course contents
PC Functions and Components
Introduction to the PC • Key Functions of a PC • The
System Case • The Motherboard • CPU/MCP • Clock
• Memory • Speaker • I/O Expansion Bus and Adapter
Cards • I/O Ports and Cables • PS2 Ports • Parallel
Ports • Serial Ports • USB Ports • SCSI •
IEEE1394 (Firewire) • Modem and Network Ports • Wireless
Communication Ports • Audio Ports • Joystick/MIDI Ports
• Storage Devices • Power Supply Unit (PSU)
Tools
and Equipment
Maintenance Toolkit
BIOS
The Function of BIOS • BIOS Upgrades • CMOS Memory and
Battery
BIOS/CMOS
Settings
BIOS/CMOS Setup Programs
System
Resources
What are System Resources? • Interrupt Request Line (IRQ)
• Direct Memory Access (DMA) • I/O Addresses (Ports)
• Memory Addresses • Determining Resources in Use •
Plug-and-Play • Installing Driver Software
Cleaning
and Preventative Maintenance
Computer Case Maintenance • Cleaning a Mouse • Cleaning
a Monitor • Cleaning a Keyboard • Cleaning Drive Heads
• Cleaning Power Supplies and Fans
Environmental
Issues
Power Problems • Dealing with Power Problems • Uninterruptible
Power Supplies
ESD, Handling, and Disposal
Health
and Safety • Static Electricity • ESD Packaging •
Personal Anti-static Methods • Other Ways of Controlling ESD
• Materials Handling • CRT Servicing and Handling •
Lasers and High-Power Light Sources • High Voltage Equipment
• Storage of Components for Future Use • Disposal of
Consumables and Computer Equipment
Field Replaceable Units
Disassembling a PC • Input Devices • Storage Devices
• Reassembling the PC • Portable Computer Field Replaceable
Units
IDE Devices
Hard Drives • Installing an IDE Device • Preparing a
Hard Disk • File Systems • Floppy Drives • Optical
Disk Storage • Tape Drives
SCSI Devices
The SCSI Interface • SCSI Connectors • Setting Up a
SCSI Bus
Peripheral Devices
The Display Subsystem • Installing a Video Card and Monitor
• Modem Types • Installing a Modem • UART Chips
Troubleshooting and Optimisation
Troubleshooting Techniques • Troubleshooting Power Problems
• Troubleshooting POST • Troubleshooting Internal Devices
• Troubleshooting Peripherals • Optimisation
Motherboard Architecture
Motherboard Components • Bus Architecture • Bus Standards
• Motherboard Form Factors
Processors
Processor Terminology • Processor Modes • Intel Legacy
Processors • Intel Pentium Processors • Intel Pentium
II Processors • Intel Celeron Processors • Intel Pentium
III Processors • Intel Pentium 4 Processors • Intel
Pentium M Processors • Intel Processor Models • Intel
Itanium Processor • Intel Xeon Processor • Summary of
Intel Desktop Processor Specifications • AMD Processors •
Processor Sockets
Memory
Memory Types • Memory Packaging • Memory Characteristics
Printer Types
Dot Matrix Printers • Inkjet Printers • Laser Printers
• Other Printer Types
Printer Connections, Configuration, and Troubleshooting
Printer Technologies • Printer Connections • Configuring
Printer Drivers • General Troubleshooting
Portable Computers
Differences Between a Laptop and a Standard PC • Problems
with Laptops • Personal Digital Assistants (PDAs)
Network Concepts
What is a Network? • Network Components • The OSI Model
• IEEE 802 Standards • Frame Types • Overview
of Transport Protocols • Uses and Benefits of a LAN •
Server and Peer-to-Peer Networks • LAN Topologies •
LAN Communications
Implementing a LAN
Networked PCs • Network Cabling • Network Connectors
• Network Adapter Cards • Wireless Networks
WAN and Internet Connectivity
Extending the LAN • Wide Area Networks and the Internet
Customer Service Techniques
Customer Service Skills • Basic Approach • Customer
Guidance and Giving Feedback • Communication with a Customer
• Other Customer Service Issues • Handling Customer
Complaints
Copyright ©
2006 Cyber Networks (ICT) Ltd. All Rights Reserved.
Cyber Technologies and the Cyber logo are registered trademarks of Cyber
Networks (ICT) Ltd. All brand names mentioned herein are used for identification
purposes only and are trademarks of their respective organizations.