MCSE 2003 - 2272
Implementing and Supporting Microsoft Windows XP Professional

Introduction

The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows® XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional.

This course is based on the final, retail release of Windows XP Professional.

  Audience

The target audience consists of IT support professionals who:

•  Are new to the Windows XP Professional product.

•  Provide Helpdesk support for Windows XP Professional desktops.

•  Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.

 At Course Completion

At the end of the course, students will be able to:

•  Install Windows XP Professional and upgrade to Windows XP Professional.

•  Automate an installation of Windows XP Professional by using answer files and Uniqueness Database Files (UDFs), or by using the Microsoft Windows 2000 System Preparation Tool.

•  Configure and manage hardware on a computer running Windows XP Professional.

•  Manage disks.

•  Configure and manage file systems.

•  Troubleshoot the boot process and other system issues.

•  Configure the desktop environment, and use profiles to control desktop customization.

•  Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).

•  Configure Windows XP Professional to operate on Windows networks.

•  Support remote users.

•  Configure Windows XP Professional for mobile computing.

•  Monitor resources and performance.

  Prerequisites

Before attending this course, students must have:

•  A+ Certification, or equivalent knowledge.

•  Network+ Certification, or equivalent knowledge.

  Microsoft Certified Professional Exams

This course will help the student prepare for the following Microsoft Certified Professional exam:

•  Exam 70-270, Installing, Configuring, and Administering Microsoft Windows XP Professional .

  Course Materials

The student kit includes a comprehensive workbook, and an evaluation copy of Windows XP Professional for classroom use.

Course Outline

Module 1: Installing Microsoft Windows XP Professional

Module 2: Automating an Installation of Microsoft Windows XP Professional

Module 3: Configuring Hardware on a Computer Running Microsoft Windows XP Professional

Module 4: Managing Disks

Module 5: Configuring and Managing File Systems

Module 6: Troubleshooting the Boot Process and Other System Issues

Module 7: Configuring the Desktop Environment

Module 8: Configuring TCP/IP Addressing and Name Resolution

Module 9: Configuring Microsoft Windows XP Professional to Operate in Microsoft Windows Networks

Module 10: Supporting Remote Users

Module 11: Configuring Microsoft Windows XP for Mobile Computing

Module 12: Monitoring Resources and Performance

Copyright © 2006 Cyber Networks (ICT) Ltd.  All Rights Reserved.
Cyber Technologies and the Cyber logo are registered trademarks of Cyber Networks (ICT) Ltd. All brand names mentioned herein are used for identification purposes only and are trademarks of their respective organizations.